Employment Type
Full-time
Job Location
Melbourne, FL
Remote work from: USA
Date posted
May 18, 2021
Valid through
June 30, 2021
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Position title
Salesforce Service Cloud Administrator
Description

The candidate will work as a member of our team. The candidate will be responsible for implementing systems in support of Salesforce platform application initiatives including Salesforce module solution design, Salesforce screen and workflow configuration, object model design and configuration, data sharing and visibility control implementation, and general system administration. The candidate will work with our clients and other team members to gather requirements, document solution design, configure the Salesforce application, and ensure successful engagements and production releases.

The Administrator will help define architecture and design criteria to be applied across all implementations, and the processes and mechanisms to support and develop those implementations.  The Administrator will use agile techniques to plan and implement system modifications and will determine necessary data structures, processing procedures, and appropriate output to meet user needs.  The Administrator will communicate to both technical and non-technical audiences using diagrams and exhibits to effectively document and describe architectures, designs and solutions.  The Administrator will collaborate closely with the Project Management Office and Business Analyst team to ensure alignment with department and enterprise roadmaps.

Education

Bachelor’s Degree in a business or technical discipline; Masters Preferred, Certifications Highly Preferred

Experience

3 years, or 5 years of additional relevant experience may be substituted for education

Qualifications

Minimum Qualifications:

  • Salesforce Service Cloud Consultant certification
  • Creating and maintaining custom Salesforce applications in large enterprise, large data volume environments with significant compliance and governance requirements
  • Experience implementing Salesforce managed package products to extend Salesforce core functionality
  • Experience with Lightning UI and Lightning Service Console configuration
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Strong communication skills, both written and oral. Has the ability to communicate technical concepts to non-technical audiences
  • Ability to analyze complex problems and develop appropriate solutions under pressure
  • Ability to work effectively in a small team-oriented environment, mentor and support additional IT team members
  • Experience working in Agile teams
  • Strong interpersonal skills and the ability to develop strong working relationships with all levels of the organization
  • Ability to engage in multiple initiatives simultaneously
  • Experience in documenting design and architecture artifacts and presenting artifacts for architectural review
  • Must be a U.S. Citizen

Preferred Qualifications:

  • Multi-site, omni-channel Salesforce Service Cloud implementation experience
  • Telephony integrated implementation experience (CTI), preferably with Cisco telephony systems
  • Patient care-related experience (i.e. healthcare organizations, hospitals, health insurance or pharmaceutical/medical device)
  • Salesforce Health Cloud experience
  • Additional Salesforce and IT industry certifications
  • VA and/or Healthcare IT experience strongly preferred
  • Experience working on CMMI Level 3 programs
  • Experience with Agile Development or Software Development Life-Cycles, requirements, design documentation, and associated Salesforce DevSecOps technologies/tools such as JIRA, GitHub, Agile Accelerator, Copado, Salesforce DX etc.
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Position: Salesforce Service Cloud Administrator

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